Return policy

Islamneed.com

Return & Refund Policy

Effective Date: Feb 1, 2024

1. Return Eligibility

  • Time Frame: You may request a return within 30 days of receiving your order.

  • Condition: Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

  • Non-Returnable Items: Certain items are non-returnable, including:

    • Digital products (e.g., eBooks, downloadable content) once accessed or downloaded.

    • Gift cards.

    • Items marked as final sale or purchased during promotional sales.​

2. Return Process

To initiate a return:

  1. Contact Us: Email our customer support at

    with your order number and reason for return.

  2. Await Instructions: Our team will provide return authorization and instructions.

  3. Ship the Item: Securely package the item and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).​

3. Refunds

  • Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.

  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts not due to our error).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]​

5. Late or Missing Refunds

If you haven’t received a refund:

  1. Check Your Bank Account: There may be a processing delay.

  2. Contact Your Bank or Credit Card Company: It may take some time before your refund is officially posted.

  3. Contact Us: If you’ve done all of this and still have not received your refund, please reach out to us at

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